Terms & Conditions

I’m so delighted you have decided to work with me. Please read the following important terms and conditions.

Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that I must give you certain key information before a legally binding contract between you and me is made (see below). I will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint-handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your product, in most cases, you can change your mind and get a full refund – see the section on the ‘Cooling Off Period’ below but please note that once our first session together has commenced you will lose your right to cancel.

The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality.

The information above the line summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

your legal rights and responsibilities;
my legal rights and responsibilities; and
certain key information required by law.

In this contract:

‘I’, ‘me’ or my’ means These Little Fish and

‘You’ or ‘your’ means the person booking services with These Little Fish.

If you would like to talk to me about any aspect of this contract, please contact me by email at hello@theselittlefish.com.

If you book services from These Little Fish you agree to be legally bound by this contract.

When buying any products you also agree to be legally bound by specific terms which apply to certain products. If you want to see these specific terms, please visit the relevant webpage for the products.

Your privacy and personal information

Your privacy and personal information are important to me. Any personal information that you provide to me will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

>> Our Privacy Policy is available here

Ordering products from me

Below, we set out how a legally binding contract between you and me is made.

By clicking the ‘Book Now’ button and completing your payment details we have started the process of entering into a legal agreement.

When you place your order at the end of the online checkout process by clicking on the Submit button, you’ll instantly receive a welcome email. This acknowledgement means that your order has been accepted, see below.

I may contact you to say that I do not accept your order. This is typically for the following reasons:

We are oversubscribed;
we cannot authorise your payment; or
there has been a mistake on the pricing or description of the service.

I will only accept your order when we email you to confirm this. At this point, a legally binding contract will be in place between you and us.

If you are under the age of 18 you may not buy any products from the site.

Right to cancel this contract

If you change your mind about the services you have booked, you may be able to cancel your order and request a refund, however, your right to do so will depend on whether you have already received guidance from me (in any form).

You may not cancel your booking if you have already attended a Zoom session with me.

If you are a consumer and you have not yet completed a Zoom session you have the right to cancel this contract within 14 days of placing your order without giving any reason.

The cancellation period will expire 14 days after the date you placed your order.

To exercise the right to cancel, you must inform me of your decision to cancel this contract by a clear written statement (eg a letter sent by post or email).

To meet the cancellation deadline, you need to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, I will reimburse to you all payments received from you.

I will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

I will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Payment

We accept payment by credit card via Stripe payment processing. Payment is taken in full at time of booking.

I will do all that I reasonably can to ensure that all of the information you give me when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on Stripe’s part, any failure by me to comply with this contract or my Privacy Policy or breach by me of our duties under applicable laws I will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give me.

The price of the products includes VAT at the applicable rate.

Nature of the products

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the products:

are of satisfactory quality;

are fit for purpose;

match the description.

Faulty products

Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from suppliers of products, you can find out more from Citizens Advice on their website www.citizensadvice.uk or call them on 03454 04 05 06.

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights under common law.

Please contact me using the contact details at the top of this page, if the products I supply are faulty and you wish to discuss with us the possibility of:

us repairing the products;

us replacing the products;

a price reduction; or

a refund.

End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to me under this contract.

Limit on our responsibility to you

Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

losses that:

were not foreseeable to you and me when the contract was formed; or

that were not caused by any breach on my part;

business losses; and

losses to non-consumers.

Entire agreement

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

the products;

my service to you; or

any other matter;

please contact us as soon as possible.

If you and I cannot resolve a dispute using our internal complaint handling procedure, and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.

The laws of England and Wales will apply to this contract.